Terms of Service
These Terms govern your booking and use of mobile auto detailing services from S1 Auto Spa (S1 Auto Spa — Premium Mobile Auto Detailing), serving San Francisco & the greater Bay Area (Castro, Pacific Heights, Nob Hill, SoMa, Mission, and surrounding neighborhoods).
1. Parties & Agreement
These Terms of Service ("Agreement") form a binding contract between S1 Auto Spa ("S1 Auto Spa," "we," "us," or "our"), a California-based premium mobile auto detailing business, and you, the individual or entity booking, scheduling, or receiving our detailing services ("Customer," "you," or "your").
By booking an appointment, paying a deposit, or allowing S1 Auto Spa to perform any work on your vehicle, you agree to be bound by these Terms in their entirety. If you do not agree, do not book or accept services.
2. Definitions
- Mobile auto detailing, paint correction, ceramic coatings, paint protection film (PPF), window tinting, and any related work we perform on your vehicle at your location.
- A scheduled date and time reserved for us to perform the Service at your chosen location.
- The car, truck, SUV, van, or motorcycle you ask us to detail, identified by make, model, and year at booking.
- A non-refundable 50% prepayment collected via Zelle or Venmo to reserve your appointment date.
- The remaining 50% of the agreed price, due after the Service is completed and accepted.
- The visual inspection, photos, and video we take of your Vehicle's condition before any work begins.
- The written pricing confirmation we provide after the Pre-Service Inspection and before any work begins.
3. Services Provided
S1 Auto Spa is a 100% mobile detailing service — we dispatch directly to your home, office, garage, or driveway anywhere in our service area. We bring our own power, water, and professional-grade products.
- S1 Essential Maintenance — routine upkeep and clean.
- S1 Premium Detail — deep clean and protection (our most popular package).
- S1 Signature Detail — full interior and exterior reset with paint correction.
- 1-Step Paint Correction — improves gloss, removes light imperfections and swirls.
- 2-Step Paint Correction — deeper correction for moderate to heavy defects.
- Ceramic Sealant — adds protection, enhances shine, and makes maintenance easier.
- 3-Year Ceramic Coating — long-term hydrophobic protection and extreme gloss.
- Prices vary by package and vehicle class: Sedan/Coupe, SUV/Truck, and XL/3-Row. Your exact price is confirmed in writing after the Pre-Service Inspection.
4. Scheduling & Appointments
Appointments are available Monday–Saturday, 8:00 AM – 6:00 PM (closed Sundays; appointments only). All services are by appointment only and dispatched to your location within our service area (San Francisco & the greater Bay Area (Castro, Pacific Heights, Nob Hill, SoMa, Mission, and surrounding neighborhoods)).
Same-week slots are reserved on a first-come, first-served basis. You can book by phone, WhatsApp, or through the booking form on our website.
5. Pre-Service Inspection & Condition Documentation
Before any work begins, we perform a Pre-Service Inspection and take photos and video of your Vehicle's exterior and interior condition. This documentation protects both you and us by recording the true pre-existing condition of the Vehicle.
You agree to disclose any known pre-existing damage, prior repairs, repaints, thin or compromised clear coat, delamination, scratches, chips, stains, odors, or mechanical/electrical issues that could be affected by detailing, polishing, or coating. We are not responsible for damage caused by undisclosed pre-existing conditions.
6. Pricing, Deposit & Payment
All quoted prices are in U.S. Dollars and include the current promotional discount (10% off all services). Your exact total is confirmed in writing after the Pre-Service Inspection and before any work begins.
A 50% Deposit is required to reserve your appointment and is payable via Zelle or Venmo to the number on file (408-717-1012). The Deposit locks in your date and is applied toward your total.
The remaining 50% Balance is due after the Service is completed and accepted. Payment of the Balance may be made via Zelle, Venmo, or another method agreed in writing.
Deposits are non-refundable except where S1 Auto Spa cancels or is unable to perform the Service. Any Deposit refund, when due, is issued to the original payment method.
7. Customer Responsibilities
- Provide safe, unobstructed access to the Vehicle and a suitable work area at the agreed time. If on-site conditions (no parking, unsafe surfaces, active construction, no shade for heat-sensitive work) prevent us from working safely, the appointment may be rescheduled and the Deposit may be retained or reapplied.
- Provide accurate vehicle make, model, year, size, and condition at booking, and disclose prior repairs, repaints, thin clear coat, or damage that may affect results.
- Remove valuables and personal items before the appointment. S1 Auto Spa is not responsible for lost, damaged, or misplaced personal belongings.
- Disable vehicle alarms as needed and provide access/keys if interior work requires the Vehicle to be unlocked or repositioned.
8. Vehicle Condition & Limitations of Service
Detailing, paint correction, ceramic coatings, PPF, and tinting can dramatically improve appearance but cannot repair underlying defects, failed clear coat, oxidation below the surface, prior poor repaints, or structural damage. Results depend on the true condition of the Vehicle, which the Pre-Service Inspection documents.
S1 Auto Spa is not liable for pre-existing paint failure, clear-coat delamination, stone chips, scratches, stains, or odors that cannot be fully removed without repair work outside the booked Service scope.
Ceramic coatings and sealants are protective finishes, not permanent guarantees. Durability depends on maintenance, environment, and vehicle use. Following our care instructions helps maintain results.
9. Cancellation & Rescheduling
- To reschedule without forfeiting your Deposit, notify us by phone or WhatsApp at least 24 hours before the appointment. Cancellations within 24 hours or no-shows may forfeit the Deposit, which may be reapplied to a rescheduled date at our discretion.
- We may reschedule due to weather, unsafe on-site conditions, equipment issues, or other circumstances beyond our control. In that case your Deposit is fully credited to the next available date or refunded at your request.
- Mobile detailing is weather-dependent. We will reschedule outdoor work if conditions (heavy rain, high wind, extreme heat) would compromise results or safety.
10. Refund Policy
Deposits are non-refundable except when S1 Auto Spa cancels or cannot perform the Service, or as required by applicable law.
Completed Services are non-refundable. If you believe a Service was not performed as agreed, contact us within 7 days and we will review the Pre-Service Inspection records and, where warranted, re-perform or correct the affected work.
11. Workmanship Guarantee
S1 Auto Spa stands behind our work. If any Service we perform does not meet the standard described in your Quote and we agree it is a workmanship issue, we will re-perform or correct that work within 7 days of completion at no additional charge.
This guarantee does not cover pre-existing conditions, normal wear, environmental exposure, improper maintenance, or issues disclosed in or documented by the Pre-Service Inspection.
12. Limitation of Liability
To the fullest extent permitted by law, S1 Auto Spa's total liability for any claim arising from the Services is limited to the amount you paid for the specific Service at issue.
In no event shall S1 Auto Spa be liable for indirect, incidental, special, consequential, or punitive damages, including loss of use, diminished vehicle value, or transportation costs.
We are not liable for pre-existing damage, undisclosed conditions, or defects revealed or worsened during normal detailing of compromised surfaces.
13. Indemnification
You agree to indemnify and hold harmless S1 Auto Spa and its personnel from claims, damages, or costs arising from: (a) inaccurate or incomplete information you provided; (b) undisclosed pre-existing damage; (c) your Vehicle's condition or prior repairs; or (d) your failure to follow post-service care instructions.
14. Photos & Marketing Use
We may take before/after photos and video of your Vehicle for our records and, unless you opt out in writing, for use in our marketing, social media, and portfolio. Vehicle license plates and identifying details are handled with care. To opt out, tell us before the appointment or message us anytime.
15. Privacy & Your Information
We collect only the information needed to schedule and perform your Service (name, phone, email, vehicle details, location, and payment confirmations). We do not sell your data. You may request access, correction, or deletion of your information by contacting 682-277-9267 or info@s1autospa.com.
Payment details for Zelle and Venmo are handled by those platforms; we never store your full payment credentials.
16. Conduct
We reserve the right to refuse or discontinue Service where on-site conditions are unsafe or where a customer or others at the location are abusive, threatening, or interfere with our ability to work. In such cases the Deposit may be retained for time and travel already committed.
17. Dispute Resolution & Governing Law
If a concern arises, contact us first — most issues are resolved quickly by reviewing the Pre-Service Inspection records.
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any action not resolved informally shall be brought exclusively in the courts located in San Francisco County, California.
18. General Provisions
- These Terms, together with your Quote and booking confirmation, are the entire agreement for the Service and supersede prior discussions.
- We may update these Terms; the version in effect at the time of your booking applies to your Service.
- If any provision is found unenforceable, the rest remain in full force.
- Our failure to enforce a term once is not a waiver of future enforcement.
- You may not assign this Agreement without our written consent.
- Neither party is liable for delays caused by circumstances beyond reasonable control.
19. Contact
Questions about these Terms or your Service?
S1 Auto Spa
584 Castro Street #3119, San Francisco, CA 94114
Phone: 682-277-9267
WhatsApp: https://wa.me/14087171012
Email: info@s1autospa.com