Privacy Policy
This Privacy Policy explains how S1 Auto Spa (S1 Auto Spa — Premium Mobile Auto Detailing) collects, uses, and protects your information when you book and receive our mobile detailing services in San Francisco & the greater Bay Area (Castro, Pacific Heights, Nob Hill, SoMa, Mission, and surrounding neighborhoods).
1. Information We Collect
S1 Auto Spa collects only the information needed to schedule, perform, and support your mobile detailing service. This Privacy Policy explains what we collect, why, and your choices.
- Your name, phone number (for SMS/call confirmations), and email address.
- Your vehicle's make, model, year, and size class, plus any condition notes you share at booking.
- The address where you'd like the mobile service performed.
- Payment confirmations you send via Zelle or Venmo to 408-717-1012 (we see the sender name and amount; we never receive or store your card or bank credentials).
- IP address, browser type, device type, and operating system.
- Pages and sections of our website you visit, and approximate session duration.
- Cookies and similar technologies that keep the site working and help us understand usage.
- Pre-Service Inspection photos and video documenting your vehicle's condition before any work begins.
- Before/after photos for our service records and, unless you opt out, for our marketing, social media, and portfolio.
2. How We Use Your Information
We use the information we collect to:
- Schedule and perform your detailing service at your chosen location.
- Confirm appointments by phone, SMS, email, or WhatsApp.
- Document your vehicle's pre-existing condition and the work performed (Pre-Service Inspection records, before/after photos).
- Confirm your Zelle or Venmo deposit and balance, and reconcile payments to your booking.
- Answer questions, handle reschedules, and honor our workmanship guarantee.
- Send service-related notifications, reminders, and follow-ups (you may opt out at any time).
- Share before/after transformations and vehicle photos on our website and Instagram unless you opt out (Section 4).
- Improve our services, processes, and website based on how customers use them.
- Comply with applicable laws and respond to legal obligations where required.
3. How We Share Your Information
We do NOT sell your personal information. We share it only as described here:
- Zelle and Venmo process your deposit and balance payments. Your transaction details are governed by their own terms and privacy policies — we only receive the sender name, amount, and any note you include.
- If you message us on Instagram, or we feature your vehicle, Instagram (Meta) and the relevant platform process that interaction under their own policies.
- Trusted vendors that help us operate (website hosting, calendar/scheduling, and communications) under contractual confidentiality obligations.
- We may disclose information when required by law, subpoena, court order, or to protect our rights, property, or safety, or that of others.
4. Photos & Video of Your Vehicle
Photos and video are a core part of how we protect both you and us, and show our work.
We always take Pre-Service Inspection photos and video before any work begins — these stay in our records to document your vehicle's true pre-existing condition.
We may also take before/after photos and use them on our website, Instagram, and portfolio unless you tell us not to. Vehicle license plates and identifying details are handled with care. To opt out of any marketing use, tell us before the appointment or message us anytime — we'll respect that immediately.
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to keep the site working, remember preferences, and understand how visitors use it. You can disable cookies in your browser settings, though some site features may not work as intended.
6. Data Retention
We keep your booking details, Pre-Service Inspection records, and before/after photos for as long as needed to provide our service, honor our workmanship guarantee, and maintain accurate service history.
You may request deletion of your information at any time (Section 8). We'll remove it from our active records, except where we're required to keep it for legal, warranty, or dispute purposes.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information — including secure transmission and access controls.
No method of transmission or storage is 100% secure. We never store your full Zelle/Venmo or bank credentials; payment details are handled entirely by those platforms.
8. Your Rights
Depending on where you live, you may have the right to:
- Request a copy of the personal information we hold about you.
- Ask us to fix inaccurate or incomplete information.
- Request deletion of your personal information (the 'right to be forgotten').
- Ask us to limit or stop certain processing of your data.
- Receive your data in a portable format where applicable.
- Withdraw consent for marketing or photo use at any time.
To exercise any of these rights, contact us at 682-277-9267, info@s1autospa.com, or via WhatsApp. We'll respond within 30 days.
9. California Residents — CCPA Notice
If you're a California resident, you have additional rights under the California Consumer Privacy Act (CCPA): the right to know what personal information we collect, the right to know whether it's sold or disclosed, the right to opt out of any sale, and the right to non-discrimination for exercising your rights.
We do not sell the personal information of California residents. To submit a CCPA request, contact us at the number or email in Section 13.
10. Children's Privacy
Our services are not directed to individuals under 18, and we do not knowingly collect personal information from minors. If we learn that a minor has provided us personal information, we'll delete it promptly.
11. Third-Party Links & Services
Our website and communications may link to or use third-party platforms — including Instagram, Zelle, and Venmo. Each is governed by its own privacy policy. We encourage you to review their policies independently, and we're not responsible for their practices.
12. International Data Transfers
We are based in San Francisco, California, United States. If you access our services from outside the U.S., your data may be transferred to and processed in the U.S., where data protection laws may differ from your jurisdiction.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll update the effective date at the top and notify you where practical. Your continued use of our services after a change takes effect constitutes acceptance of the updated policy.
14. Contact Us
Questions about this Privacy Policy or your data?
S1 Auto Spa
584 Castro Street #3119, San Francisco, CA 94114
Phone: 682-277-9267
WhatsApp: https://wa.me/14087171012
Email: info@s1autospa.com